12/13/2018
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HCAHPS

Summary


The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS),  is a national, standardized survey of hospital patients. HCAHPS was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.

Communication between patients and their nurses is an important part of quality healthcare. A higher score may indicate that a hospital provides a higher level of patient care.


Fundamentals of HCAHPS

Video
PowerPoint Presentation

Using HCAHPS Data Effectively
 
Video
PowerPoint Presentation
 
Discharge Information
 
Video
PowerPoint Presentation
After Hospital Care Plan Presentation
 
Physician Communication & Engagement
 
Video
PowerPoint Presentation
 
Pain Management
 
Video
PowerPoint Presentation
Ambulatory Surgery: Post-Operative Pain Management Discharge Instructions
 
Clean & Quiet
 
Video
PowerPoint Presentation
 
Nurse Communication
 
Video
PowerPoint Presentation
 
Responsiveness
 
Video
PowerPoint Presentation
 
Medication Communication
 
Video
PowerPoint Presentation

For additional resources, please visit the Patient Safety Learning Network website.